One address, and a person who answers it

Every message gets an answer. Ordinary support mail is answered within one working day, Monday to Friday, Berlin time.

A request under the GDPR - a copy of your data, correction, erasure - is answered within one month, which is the deadline the Privacy Policy commits to. Most are done the same week.

English. Utlista sells into seven marketplaces and localises into seven languages, but support itself is answered in English only, and saying otherwise would be a promise broken by the first ticket in another language.

Send the account email, the marketplace you were generating into, and what you expected the field to say. If a column was mapped wrongly on upload, the header row of your file is the useful thing to attach.

Do not send your Seller Central password or an API key. Utlista never needs either: sign-in is handled by Amazon or Google, and the product has no access to your Seller Central account.

Subscriptions run through Stripe, which is the seller of record: it takes the payment and issues the invoice. Your invoices and payment methods are in the billing area of your account, and a subscription can be cancelled there without writing to anyone.

If a charge looks wrong, write to support with the date and amount rather than disputing it with your bank first - a chargeback takes weeks and a refund takes a day.

Account deletion is in the account area and takes effect immediately: it removes your catalogues and the listings written from them, and it stops an active subscription from renewing. Records we are legally required to keep for tax purposes are retained for that alone.

There is no refund for the part of a term already paid, which the deletion page says before it asks you to confirm.